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Now Hiring!
January 11, 2024
If you are interested in this role, please email your resume to our showroom — we’d love to hear from you.
Retail Sales Consultant
Mack Designer Hardware Inc — Burlington, MA
| Job Title | Sales Consultant |
| Job Location | Retail Showroom, Burlington, MA |
| Department | Sales |
| Reports to | General Manager |
| Required Hours | Part Time / Full Time for the right candidate |
| Hours | 20–40 hours during normal business hours: 8:30 am–5:30 pm Monday–Friday, 9 am–2 pm Saturday |
| Travel Required | No |
| Commission | No |
| Compensation | Negotiable depending on experience |
Company Profile
Mack Designer Hardware is a local, majority veteran- and family-owned hardware showroom. Our showroom boasts over 4,000 square feet of high-end designer and decorative hardware, from cabinet knobs to door locks and hinges. Our specialists assist homeowners, contractors, and architects in selecting the best hardware for their application. We are growing quickly and need additional sales consultants to grow our brand and ensure a smooth customer experience. Our showroom is the largest in the area and has one of the best selections of hardware for our customers — ranging from “plain and simple” to the highest-end hardware, featuring designer crystals and high-end brand names. We value hard work and teamwork and want to find talented people to join our team.
Overview
This sales consultant role assists retail customers who browse the showroom, as well as answering questions for customers on the phone. As the candidate gains experience, they will be expected to assist customers on the phone and build their own loyal customer base of contractors and architects. Other duties may include assisting with shipping and receiving. The right candidate will enjoy working with customers and problem-solving to assist customers with the best functional hardware for their application. This position starts as part-time but can grow into a full-time position with benefits for the right candidate.
Position Requirements
- Great customer service skills
- Excellent phone skills
- Approximately 20–40 hours/week to start with a flexible schedule
- Knowledge of home décor/design, locks, and functional hardware is a plus
- Experience with QuickBooks is a plus
Areas of Responsibility
- Assist retail clients in-store with selecting cabinet and/or lock hardware
- Build strong customer relationships to generate repeat sales and grow your customer accounts
- Enter orders into the ordering system, and track order flow and status
- Communicate order status with customers and notify them when their orders are ready
- Assist with shipping/receiving of inventory shipments
Qualifications
- A bachelor’s degree with a cumulative GPA of 3.0 or higher
- At least 1–3 years’ experience in sales or a similar field
- An outgoing and friendly personality, strong interpersonal skills, and the ability to quickly establish rapport with people
- Enthusiastic and confident communicator with great phone and active listening skills
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Job Type: Part-Time / Full Time depending on experience Location: Burlington, MA